Privacy Policy

EloBasket Privacy Notice: Safeguarding Your Information and Privacy

 

Introduction

Elobasket (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.elobasket.com or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

We are committed to maintaining the confidentiality of your personal information and ensuring the security of your data. Our privacy policy reflects our dedication to respecting your privacy and handling your information responsibly.

Data Protection Officer

Our Data Protection Officer (DPO) ensures compliance with our privacy policy. For any inquiries or to exercise your privacy rights, please contact us, and our data team will assist you accordingly.

Types of Data We Process

We process various categories of personal data:

  1. Identity Information: Includes details like your first name, last name, and title.

  2. Contact Information: Encompasses billing and delivery addresses, email addresses, and phone numbers used for communication or order fulfillment.

  3. Financial Data: Involves payment card details for transactions.

  4. Transaction Data: Comprises payment details, communications, and information about products or services purchased.

  5. Technical Data: Encompasses your IP address, browser type, device information, and other technology-related data.

  6. Profile Data: Includes usernames, passwords, and purchase history.

  7. Marketing Data: Covers your preferences for marketing communications and your interactions with our services.

We may also use anonymous, aggregated data for various purposes.

Cookies & Tracking

We use cookies, web beacons, and similar technologies to:

  • Enable basic website functionality

  • Analyse usage and site performance

  • Provide targeted marketing (if you have consented)

You can manage or disable cookies via your browser settings.

Collection of Special Personal Information

We do not collect any special personal information, which includes data about your race, beliefs, health, or other sensitive details.

Sharing Your Information

We may share your personal data with:

  • Payment service providers (for processing payments)

  • Delivery & logistics partners (for shipping orders)

  • IT and hosting service providers

  • Law enforcement or regulatory bodies, where required by law

We never sell or rent your personal data to third parties for marketing.

Importance of Providing Personal Information

In instances where data is required by law or for transactions, failure to provide necessary personal information may impact our ability to fulfill orders or provide services.

Bases for Processing Information

We process data based on the following grounds:

  1. Contractual Obligations: To fulfill contracts, verify identities, sell products, provide services, and offer suggestions or advice.

  2. Consent: When you browse our website or request information, your consent allows us to process your data.

  3. Legitimate Interests: Processing data for legitimate reasons, such as administration, responding to inquiries, protecting legal rights, and managing risk.

  4. Legal Obligations: When statutory requirements necessitate processing data.

Cookies and Data Processing

Our website uses cookies for tracking, displaying messages, user preferences, and more. By using cookies, we aim to enhance your experience and improve our services.

Security and Encryption

We employ SSL certificates to encrypt data transmissions and ensure secure communication between us and our users.

Retention and Compliance

We retain your data only as long as necessary for services, legal obligations, or potential legal claims.

Updates and Contact Information

We may update this privacy notice periodically. The version on our website applies to your use. Please contact us for any concerns or questions regarding your privacy.

Marketing (Email)

If you have made a purchase with us and provided your email address, we may occasionally send you promotional emails about similar products or special offers, as permitted under UK law.

You can unsubscribe at any time, free of charge, by clicking the "Unsubscribe" link in any marketing email or by contacting service@elobasket.com.

We do not sell or share your email with third parties for marketing purposes.

Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you

  • Correction: Ask us to correct inaccurate or incomplete data

  • Deletion: Request deletion of your personal data (subject to legal obligations)

  • Restriction: Request restriction of processing under certain conditions

  • Objection: Object to processing (especially direct marketing)

  • Portability: Receive your data in a machine-readable format

  • Withdraw consent: For processing based on consent (e.g. marketing)

To exercise your rights, contact us at service@elobasket.com. We will respond without undue delay, and within legally mandated timeframes (usually one month).

Third‑Party Links

Our website may include links to third‑party websites (e.g. for payment, shipping, social media). This Privacy Policy does not apply to those external sites. We encourage you to review their privacy policies before providing personal data.

Review of this Privacy Policy

We maintain a commitment to compliance with relevant laws in all jurisdictions. If you believe our policy falls short in your jurisdiction, please let us know. Ultimately, the choice to use our website is yours.