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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 08 - 14 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. Do you offer online shopping and delivery services?
Yes, Elo Basket provides online shopping with secure checkout, and we offer reliable delivery services to your doorstep. Enjoy the convenience of shopping from the comfort of your home.
2. How can I stay updated with Elo Basket news and offers?
To stay in the loop with the latest news, deals, and trends, subscribe to our newsletter on our website. Follow us on social media for even more updates and inspiration.
3. Are the products at Elo Basket of high quality?
Absolutely. We take pride in sourcing products from trusted suppliers to ensure high-quality standards. Your satisfaction and trust are essential to us.
4. Do you offer any special promotions or discounts?
Yes, we frequently run special promotions and discounts on selected items. Keep an eye on our website and newsletter for exclusive deals.
Payment Information
1. What types of Payment do you accept?
All Standard Payments.
We accept all Payments by Visa, Mastercard, and American Express.
2. Is my payment information secure when shopping with Elo Basket?
Yes, we take your security seriously. Our website uses industry-standard encryption technology to protect your payment information during online transactions. We do not store your credit card details.
3. Can I use multiple payment methods for a single order?
Currently, we only support one payment method per order. You can choose your preferred payment method during checkout.
4. How can I receive a copy of my invoice or receipt for my purchase?
You will receive an email confirmation with a detailed invoice/receipt for your order immediately after completing your purchase. You can also access your order history and receipts by logging into your account.
Order Delivery & Returns
1. How long does it take for orders to be delivered?
Delivery times can vary depending on your location and the shipping method selected. Typically, orders are delivered within 7 to14 business days. You can track your order for real-time updates.
2. What if I receive a damaged or defective product?
We apologize for any inconvenience. Please contact our customer support team immediately, and we will arrange for a replacement or refund as needed.
3. Can I change or cancel my order after it's been placed?
We process orders quickly, but if you need to make changes or cancel your order, please reach out to our customer support team as soon as possible. We'll do our best to accommodate your request.
4. How do I return or exchange an item?
We will accept any returns for all undamaged items within 7 days to guarantee customer expectations and ensure satisfaction of your purchases.
We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team and we will respond within 24 hours to assist with the process.